reporting capabilities, including the creation of standard operations procedures in line with AWM. - IT Process Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural ensuring that teams comply with process and data standards. - Interface with other experts on IT Service
Incident, Problem, Service request management, Service level management, and Knowledge management. - Ability Excellent communication skills at senior engagement levels. - Ability to relate and interact with a variety variety of stakeholders at different organizational levels. - Strong interpersonal skills, including intercultural platform to ServiceNow platform. - 2nd and 3rd level support for ServiceNow ITSM Processes. - Creating analyzing performance issues to ensure service standards. - Supporting IT governance and audit requirements
of system/technical documentation (as per ISO standards) - System testing/parallel runs - System implementation
closing the same within defined SLA's (Service Level Agreements) - Responsible for troubleshooting issues
Ethics: Commitment to maintaining high ethical standards. Knowledge Transfer: Ability and willingness to
Function: - Be responsible for the operations and standardization of the enterprise VDI infrastructure, platform