between IT and the business. - Ensuring a positive customer experience through effective service management skills at senior engagement levels. - Ability to relate and interact with a variety of stakeholders at goals. - Always considering the impact on the customer and striving to enhance their experience. - The the role of subject matter expert (SME) on ITSM related topics: - ITSM processes, foundation data, governance updating, and maintaining knowledge articles related to key topics included in the scope of services
Database (CMDB), configuration item data models, and relations. - Detailed familiarity with specific IT Infrastructure project management principles and methodologies related to software development. - Ability to analyze existing skills at senior engagement levels. - Ability to relate and interact with a variety of stakeholders at management processes. - Plan and coordinate activities related to the CMDB and Manage Service Configuration processes Submit, update, and maintain knowledge articles related to key topics included in the scope of services
completed university degree in computer science or a related field are required. ITIL certification is advantageous Completed university degree in computer science or a related field. ITIL certification (preferred). Additional
troubleshooting skills to identify and resolve issues related to PAM implementation and integration - Flexibility experience in IT security, system administration, or related fields - Demonstrated experience specifically with
Computer Science, Information Technology, or a related field. 5 years of experience in IT infrastructure
degree in Computer Science, Engineering, or a related field
Specifications to the Technical team for any Customized development objects - Preparation of test cases
commands - Understanding of IT Infrastructure and relations between components - License services, administration
CSS (SCSS) - AJAX & REST - JSON & XML - Relational Database experience (POSTGRES, SQL) - JAVA (beneficial
document - ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) - Setting