directed by the Supervisor QUALIFICATIONS Education Requirements Grade 12/Graduation (in any stream) or diploma of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and directed by the Supervisor QUALIFICATIONS Education Requirements Grade 12/Graduation (in any stream) or diploma of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and
directed by the Supervisor QUALIFICATIONS Education Requirements Grade 12/Graduation (in any stream) or diploma of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and directed by the Supervisor QUALIFICATIONS Education Requirements Grade 12/Graduation (in any stream) or diploma of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and
oversee or coordinate the different training requirements for the program and its projects in the assigned coach, and mentor trainers to help develop the required skill sets Develop training materials, activities Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentoring & providing assistance and support when required. Subject Matter Expert for the purpose of handling
oversee or coordinate the different training requirements for the program and its projects in the assigned coach, and mentor trainers to help develop the required skill sets Develop training materials, activities Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentoring & providing assistance and support when required. Subject Matter Expert for the purpose of handling
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective
mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment mentoring skills Education Requirements High school graduate Work Experience Requirements Total work experience relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate written and verbal - Required Ability to adapt in a changing work environment - Required Computer skills, Point, etc. - Required Education: Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries, customer with excellent verbal communication skills - Required ABOUT US EXL is the indispensable partner for
QUALIFICATIONS Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional solution architecture Presentation of the technical requirements to the customer Link between the department Facilitation, implementation and documentation of requirements workshops Advice on setting up the backlog for QUALIFICATIONS Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional solution architecture Presentation of the technical requirements to the customer Link between the department