manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge handle/engage larger groups Soft Skills Ability to work under pressure Delivering as per client and operations
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions other essential function that may occur from time to time as directed by the Supervisor Knowledge of the values and following EXL policies and procedures Own Time management as well as that of the trainees Knowledge handle/engage larger groups Soft Skills Ability to work under pressure Delivering as per client and operations
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities RESPONSIBILITIES Ensure that the assigned and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities RESPONSIBILITIES Ensure that the assigned and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor Minimum 3 years BPO operations management experience English language effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role, you'll
communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor Minimum 3 years BPO operations management experience English language effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role, you'll
organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES
organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES
organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders commit to the entirety of the training program and work within a structured operation environment. RESPONSIBILITIES