Call Centre Part Time Jobs in Cape Town, Western Cape
Exl
Senior Executive - Real Time Analyst
Exl
Cape Town Region
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
share this job on whatsappExecutives|sa Cape Town C40
ExlCape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Executive Cape Town
ExlCape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Assistant Manager
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Assistant Manager
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Assistant Manager Cape Town
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Executives - Us Customer Service
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time
Executive Cape Town
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time
Senior Manager
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor Minimum 3 years BPO operations management experience English language
Senior Manager Cape Town
ExlCape Town Region
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other and timely resolution of Customer concerns Any other essential function that may occur from time to time time as directed by the Supervisor Minimum 3 years BPO operations management experience English language
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