Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance procedures and implements them at the employee level Below outlines the interactions within the company updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/ Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures
- Required Strong ability to communicate at all levels with clarity and precision, both written and verbal Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience - Required Strong ability to communicate at all levels with clarity and precision, both written and verbal Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience
handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to process meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality in EXL • Minimum appraisal rating of at least one 4 rating within the past 12 months • Candidates should guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time
contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
implement corrective action to ensure better service levels. Process implementation: Implementation of systems implement corrective action to ensure better service levels. Process implementation: Implementation of systems
Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures contributions, soliciting input, and offering personal assistance, when needed. Accountable for maintaining compliance procedures and implements them at the employee level. Primary External Interactions Client operations of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any agreed KSFs. Quality and productivity Improvement Level of subject matter expertise - To be able to support
Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures contributions, soliciting input, and offering personal assistance, when needed. Accountable for maintaining compliance procedures and implements them at the employee level. Primary External Interactions Client operations of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures
Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance procedures and implements them at the employee level QUALIFICATIONS Matric or Equivalent RESPONSIBILITIES updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/ Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures