Operations Manager Cape Town Jobs in Western Cape
Exl
Assistant Manager Cape Town
Exl
Cape Town Region
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives employee level. Primary External Interactions Client operations team and SMEs for the purpose of reporting, provide answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
share this job on whatsappAssistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
Excellence Manager Cape Town
ExlCape Town Region
Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality
Assistant Manager Cape Town
ExlCape Town Region
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Assistant Manager Cape Town
ExlCape Town Region
system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Manager Center Cape Town
ExlCape Town Region
our clients turn data into insights, streamline operations, improve customer experience, and transform their our clients turn data into insights, streamline operations, improve customer experience, and transform their
Assistant Manager Cape Town
ExlCape Town Region
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
Manager Cape Town
ExlCape Town Region
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Manager Cape Town
ExlCape Town Region
education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently
Manager Cape Town
ExlCape Town Region
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
Share on Facebook
Share on Twitter
Share on Linkedin