Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
for identifying new sales opportunities through calls and e-mails and helping the sales team close sales sales opportunities. Generate leads through cold calling, e-mail campaigns, and other methods. Follow up
for identifying new sales opportunities through calls and e-mails and helping the sales team close sales sales opportunities. Generate leads through cold calling, e-mail campaigns, and other methods. Follow up
and design Ability to self-generate leads and cold call prospective customers Desire, tenacity and drive
and design Ability to self-generate leads and cold call prospective customers Desire, tenacity and drive