T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
solar and storage applications. Commencement of internal and external trainings herein. Technical coordination requirements for new products and solutions. Gaining internal knowledge about new products or updates and changes strong focus on commercial storage solutions. Internal processing and presentation in the company's knowledgebase
solar and storage applications. Commencement of internal and external trainings herein. Technical coordination requirements for new products and solutions. Gaining internal knowledge about new products or updates and changes strong focus on commercial storage solutions. Internal processing and presentation in the company's knowledgebase
development of our staff, which includes both internal and external training. Location: Somerset West
development of our staff, which includes both internal and external training. Location: Somerset West
complaints promptly and effectively Collaborate with internal stakeholders and external stakeholders to ensure a seamless client experience Collaborate with internal stakeholders to identify opportunities for upselling
complaints promptly and effectively Collaborate with internal stakeholders and external stakeholders to ensure a seamless client experience Collaborate with internal stakeholders to identify opportunities for upselling
Reconcile creditors to supplier statements 1.8 Handle internal and external creditor related queries 1.9 Provide
the Financial Manager Review of the system of internal controls and management and promotion of more