INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified & communicator. Effective listening skills. Dynamic and high energy levels. Good follow-up skills. Be patient meet deadlines. Work accurately, meticulous, and high attention to detail. Excellent organizational, planning
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified & communicator. Effective listening skills. Dynamic and high energy levels. Good follow-up skills. Be patient meet deadlines. Work accurately, meticulous, and high attention to detail. Excellent organizational, planning
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists Ensure tickets are classified & accurately, consistently, and timeously Ensure ticket SLA and hours logged compliance Provides regular tasks efficiently, meet established deadlines for ticket resolution and proactively manage workload to avoid communicator Effective listening skills Dynamic and high energy levels Good follow-up skills Be patient,
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists Ensure tickets are classified & accurately, consistently, and timeously Ensure ticket SLA and hours logged compliance Provides regular tasks efficiently, meet established deadlines for ticket resolution and proactively manage workload to avoid communicator Effective listening skills Dynamic and high energy levels Good follow-up skills Be patient,
chats (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively shifts (including some weekends and public holidays) High level of interpersonal skills Able to function well explain steps telephonically Diligent, accurate and high attention to detail Excellent customer service skills
chats (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively shifts (including some weekends and public holidays) High level of interpersonal skills Able to function well explain steps telephonically Diligent, accurate and high attention to detail Excellent customer service skills
Support work via e-mail, chat and phone Escalating tickets to mentors and team leaders if necessary Giving English (B1 can be an option for seasonal hires during high season) Experience of at least a year in a customer
Support work via e-mail, chat and phone Escalating tickets to mentors and team leaders if necessary Giving English (B1 can be an option for seasonal hires during high season) Experience of at least a year in a customer
order has missing items, create a ticket and escalate too aftersales. Ticket to contain members contact details Registrations Query: Create a ticket and escalate to Registrations. Ticket to contain members contact details by being thorough and checking details; produces high quality work by being detailed Monthly Salary: Market
order has missing items, create a ticket and escalate too aftersales. Ticket to contain members contact details Registrations Query: Create a ticket and escalate to Registrations. Ticket to contain members contact details by being thorough and checking details; produces high quality work by being detailed Monthly Salary: Market