Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading a Large Team (200
Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading a Large Team (200
basis to External Service Providers branches and Agents nationally, ensuring that the correct types and returned from External Service Providers branches or Agents nationally, sorting these into the correct areas
basis to External Service Providers branches and Agents nationally, ensuring that the correct types and returned from External Service Providers branches or Agents nationally, sorting these into the correct areas