FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system) Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining call logging experience with MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant
with meeting service levels. Awareness of best available future technology and skills. People Management
with enquiries online i.e. Products, Specials, Availability, Price etc. Obtain Information from relevant
with enquiries online i.e. Products, Specials, Availability, Price etc. Obtain Information from relevant