for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound team to through First Contact Resolution Call handling quality, including taking ownership of queries, dialogue requirements. Evaluate customer delight levels through Quality Assurance evaluations as well as Satisfaction Survey published as a knowledge base which will inform Specialists to better handle customer interactions to reduce
customer service excellence through adherence to quality service standards. B degree in Accounting Min 2
ensuring the development and delivery of a high quality and efficient customer service operation that limits
facilities Perform regular traceable inspections of quality and safety of the plant equipment/assets. Prepare