applicable quesries or transactions Deal with First level of escalations and complaints Effectively manage manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous Experience
applicable quesries or transactions Deal with First level of escalations and complaints Effectively manage manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous Experience
to these requirements. Evaluate customer delight levels through Quality Assurance evaluations as well as Develop strategies for the improvement of service levels and escalation measures with key stakeholders, adherence to processes, procedures and service level agreements (SLAs) Take appropriate action to improve a necessity. Thorough understanding of service level agreements and negotiation with business partners