We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST & Criminal record Shift work – rotational – Monday to Saturday – 7.00 am to 10 pm To provide positive experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST & Criminal record Shift work – rotational – Monday to Saturday – 7.00 am to 10 pm To provide positive experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12
Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients. MUST be able to work in a mostly, night
Call Centre Agents - 6 Months Contract - Centurion. The purpose is to Manage the customer support team efficient customer service operation that limits reputation damage and meets the needs of the customer in line standards, and regulatory requirements. The role of a customer support supervisor requires excellent listening considered Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them
Inbound/Outbound team to maintain and enhance customer satisfaction through First Contact Resolution objectives. Ensure that the highest standard of customer service is met through an efficient and effective effectiveness and customer satisfaction. Ensure staff are equipped and multi-skilled to enhance customer experience team's adherence to these requirements. Evaluate customer delight levels through Quality Assurance evaluations actions to maximize customer satisfaction. Develop strategies for the improvement of service levels and escalation
QUALIFICATION (FSCA ALIGNED) Sales Focus- Achieve customer growth, revenue and collections targets as defined exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) prospective customers • Convert all sales opportunities received through inbound customer requests, outbound outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business
QUALIFICATION (FSCA ALIGNED) Sales Focus- Achieve customer growth, revenue and collections targets as defined exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) prospective customers • Convert all sales opportunities received through inbound customer requests, outbound outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business
QUALIFICATION (FSCA ALLIGNED) Sales Focus- Achieve customer growth, revenue and collections targets as defined exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) prospective customers • Convert all sales opportunities received through inbound customer requests, outbound outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business
QUALIFICATION (FSCA ALLIGNED) Sales Focus- Achieve customer growth, revenue and collections targets as defined exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) prospective customers • Convert all sales opportunities received through inbound customer requests, outbound outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business
management. Complete all required administrative services through continuous reporting and updating of documents internal and external customer service excellence through adherence to quality service standards. B degree