sales personnel. Monitor stock levels to fulfill customer requirements. Assist in preparing quotes and monthly Communicate with customers regarding order status, stock availability, pricing, etc. Resolve customer complaints orders on SAP daily. Knowledge & Skills: Customer Service focus with a commercial mindset. Effective related field would be advantageous 2-3 Years Customer Service experience in fuel additives, safety standards
purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the Company. Main subject is either to follow up specified list of Premier customers or to serve Select customers on “first come – first served”
Being the focal point of contact for the (local) customers assigned to you Lead in secures supply chain of Material and Additional Material supply chain service level. Executes all order management and design Additional Material (Credit Notes). Co-plan with customers to secure a 3 months Forecasting visibility. Collaborate ability to prioritize. Creative idea to satisfy customers as well as to improve cost and productivity Analytical
Being the focal point of contact for the (local) customers assigned to you Lead in secures supply chain of Material and Additional Material supply chain service level. Executes all order management and design Additional Material (Credit Notes). Co-plan with customers to secure a 3 months Forecasting visibility. Collaborate ability to prioritize. Creative idea to satisfy customers as well as to improve cost and productivity Analytical
the current customers are serviced according to predetermined schedules. Update customer information
the current customers are serviced according to predetermined schedules. Update customer information
the current customers are serviced according to predetermined schedules. Update customer information
the current customers are serviced according to predetermined schedules. Update customer information
the current customers are serviced according to predetermined schedules. Update customer information
JOB PURPOSE Process all customer orders and requests as per company and customer requirements Maintaining processed Following up and communicating with customers on orders Prepare Monthly/Weekly reports Liaising time deliveries occurs with clients Preparing ALL Customer Quotations according to company requirements Maintaining accurate records of all customer requests for quotations Logging all customer calls on the internal system Updating the Customer Master with contact details Relationship Building with Customers and Sales Team