5000 clients Job Description: •Improve customer service experience, create engaged customers and facilitate strategies focused towards that mission •Develop service procedures, policies and standards •Keep accurate accurate records and document customer service actions and discussions •Analyse statistics and compile accurate reports •Recruit, mentor and develop customer service agents and nurture an environment where they can qualitative and quantitative targets •Adhere to and manage the approved budget •Maintain an orderly workflow
Customer Service orientated organisation, Company is seeking a Customer Service Operations Manager to oversee oversee and manage the Company Customer Service Department. The Company Customer Service Department consists consists of Service Desk, Repair Centre and Field Technical teams. Summary of Customer Service Operations Operations Manager role and key responsibilities: Management of the Service Desk, Repair Centre/s & Technical Technical Field Service Teams. Oversight and Management of the Team Leaders for the teams mentioned above
accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
Public Service, the DHA's core business, Security and Counter Corruption matters Financial management Knowledge Knowledge and information management skills Problem solving and analysis skills Policy development skills achieve improved efficiency and effectiveness in service delivery Ensure the development of preventative resource management within the Branch Be accountable for the duties as sub-programme manager in terms terms of the Public Finance Management Act (PFMA) of 1999 and Treasury Regulations
breakdowns, enquiries and complaints. Ensure that services are supported by a customer order (hard copy, Certificate in Customer Service advantageous Minimum 3 years' experience in a technical service position or in
challenging position, reporting to the Branch Manager REQUIRED EXPERIENCE & KNOWLEDGE: Education Minimum of 1-2 years customer service experience and a proven customer service performance record; Experience assertive and able to deal with both management and non-management personnel; Have the ability to work attitude. THE CORE RESPONSIBILITIES WILL BE: Customer Service: Handling Customer Orders Maintaining ISO Standards members of staff through effective and efficient service delivery Always project a positive company image
Duties for Service and Spares Department. The candidate will pick up all incoming Service calls from interface with our Service Manager and present the customers' requirements. The Service Manager will furnish
requirements Advanced financial management, programme and project management capability Sound communication resources Developing modern supporting Information Management and Technology solutions Fostering value-adding implications Ensuring innovation in the implementation of service delivery solutions Keeping the Departmental strategic effective resource management and controlling business agreements and SLAs Effectively managing people, including
5000 clients Role Summary Provides any kind of service to the customers company machine Accountabilities complete factory authorized training. Demonstrate working knowledge of Company Service Software (i.e. Sculi Sculi and Crane Management software). Prepare for jobs by checking parts and documentation for accuracy and safety induction, MIST (Minimum Industry Safety Training)). Complete jobs independently with as little machine related questions when needed. Attends training sessions as required. Maintains a minimum set
pressure position with many tight deadlines (time management is critical) Must be able to plan and coordinate Target hours for the payroll for each engineer Service engineers and dept. performance reports Maintain customers Service contracts- prepare contracts, renewals and manage execution Sending service questionnaires questionnaires and preparing reports on survey Preparing service reports and invoices Following up on order numbers Minutes at the service meetings Maintain training register and Seta Assist in setting up training courses from