administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria
administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria