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Call Centre Manager
Ilaunch Ltd
Cape Town City Centre
Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience experience to join their team. Responsible for the effective running of the Operations centre Training and leading leading the Operations team Overseeing the Inbound, Outbound, Electronic communication strategies Required stakeholders within the business to draw up SLAs for services required to enable them to fulfil their targets Head Of Operations Map and continuously review call centre and operational processes to identify untapped
share this job on whatsappCall Centre Manager Cape Town
Ilaunch LtdCape Town City Centre
Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience experience to join their team. Responsible for the effective running of the Operations centre Training and leading leading the Operations team Overseeing the Inbound, Outbound, Electronic communication strategies Required stakeholders within the business to draw up SLAs for services required to enable them to fulfil their targets Head Of Operations Map and continuously review call centre and operational processes to identify untapped
Team Lead Service Cape Town
Ilaunch LtdCape Town City Centre
employ a Team Lead to lead the business/customer facing IT service management operations team Develop approved IT service management strategies Collaborate to design customer focused IT services Lead the IT IT Service Management Operations team Builds relationships with key stakeholders Matric / Grade 12 Tertiary managing IT support, services, and key processes including incident, change, service request and major-incident
2nd Line Support Engineer Cape Town
Ilaunch LtdCape Town City Centre
1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate (Patch management) Regular updating the Service Desk and all customers with progress-information and estimated essential Min 5 years' experience supporting data centre software and must have good understanding of server
Manager Network Cape Town
Ilaunch LtdCape Town City Centre
Technical Manager Network and Security to join their team on a permanent basis 1. Strategic Planning and Contribution: strategies and plans as a key member of the management team. Play a significant role in long-term planning, policies. Enhance the effectiveness and efficiency of services by refining processes to meet SLA requirements they meet SLA requirements and deliver quality services. Monitor and evaluate subcontractor performance with relevant SLAs. 3.SLA Management: Increase service effectiveness and efficiency by improving SLA adherence
Senior Product Designer Cape Town
Ilaunch LtdCape Town City Centre
Financial Services Client requires a Senior Product Designer to support multi-disciplinary teams to deliver practices Assist in supporting CX multi-disciplinary teams to deliver design in production Conduct user research Experience in designing products and services for Financial Services institutions Understanding of areas
Senior Project Manager Cape Town
Ilaunch LtdCape Town City Centre
requires a Senior Project Manager to join their team on a contract basis Responsible for managing multiple gained in the Financial Services Industry Experience with Financial Services regulations Good understanding understanding of Regulatory projects in the Financial Services Industry Salary Market Related
Java Developer Cape Town
Ilaunch LtdCape Town City Centre
a leading Financial Services Client requires a Java Developer to join their team on a permanent basis Messaging Service DevOps experience Scaled Agile Framework will be advantageous Web Services technologies
Intermediate Business Analyst Cape Town
Ilaunch LtdCape Town City Centre
Leading Financial Services Company requires a Business Analyst to join their dynamic team on an initial 6 Must have experience working within a Financial Services industry Salary Market Related
Business Data Analyst Cape Town
Ilaunch LtdCape Town City Centre
Leading Financial Services Company requires a Business Data Analyst to join their dynamic team on a 6 month Business Analyst, preferably within a Financial services industry Strong Data analysis experience Exposure
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