preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support
adoption across the platform Call Rating / DID rating Experience: 5 years experience as a Senior Voice Engineer Engineer Avaya Experience Sonus SBC Experience Extensive SIP protocol experience SQL Experience Linux Experience Controllers, Gateways & Soft switch experience (essential) Experience in disaster planning / recovery and and execution (essential) Managing staff Experience at least 3 years Skills and knowledge in: SBC setup