renowned for excellence and innovation in ICT services and systems. Ranked among the top institutions to drive strategic decision-making and enhance service delivery. Working Hours: This role offers a hybrid-remote planning, and decision-making processes across ICT services and systems. Role & Responsibilities: The Utilising BI insights, the Analyst will enhance service delivery through detailed reporting and process recommend and implement best practices for BI in ICT services; ensure data integrity, quality, and system configurations
company is committed to delivering high-quality services and upholding strong values that enhance team and externally; Flexibility to travel within South Africa and the SADC region; Strong organisational skills
ensure the efficient resolution of incidents and service requests; Establish and maintain operational processes incident management, service request fulfillment, and escalation management; Monitor service performance metrics identifying areas for improvement and implementing corrective actions as necessary; Oversee system administration incident and problem management processes to minimise service disruptions and downtime; Coordinate with technical requests, assessing potential risks and impacts to service availability and stability; Collaborate with vendors
automated processes; Identify and address system/service bottlenecks and single points of failure; Manage fault calls; Document and map technology assets correctly; Maintain maintenance schedules for overall system system health; Troubleshoot SQL Server service outages; Deploy database change scripts; Liaise with company skills and teamwork; Experience in a financial services environment is beneficial; ITIL exposure is advantageous; (Dell); Backup Software (Veeam); Competency in cloud services, including M365 / Azure, would be advantageous
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data of client systems and service activities; Deliver exceptional customer service and build strong client Minimum five years of experience as an IT Field Services Technician or similar role; Strong knowledge of
solutions, is committed to delivering exceptional service. They support some of the world's most respected for ensuring the team provides superior customer service experiences. Key Responsibilities: Develop and attendance reports, scorecards); Background in customer service; Ability to handle a variety of administrative
solutions, is committed to delivering exceptional service. They support some of the world's most respected plays a crucial part in ensuring superior customer service experiences. Ideal candidates excel in interpersonal
Solutions Architects, Services Business Development Managers, and professional services resources; Obtain
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data
Senior Manager of Information and Cybersecurity Services, the successful candidate will be responsible systems, and services; Provide technical leadership for cybersecurity systems and service components;