responsible for developing and delivering engaging training programs for new and existing Call Center Representatives high-quality training materials, conduct needs assessments, facilitate interactive training sessions, and collaborating with call center management to ensure the training aligns with overall business objectives. Responsibilities: Responsibilities: Develop and deliver engaging training programs for new and existing Call Center Representatives communication; Design and create high-quality training materials, including presentations, manuals, and
dynamic and self-motivated Learning Specialist to train, monitor, and inspire both new and existing team This role is essential for ensuring the team provides superior customer service experiences. Key Responsibilities: period; Identify and close knowledge gaps through training initiatives; Perform administrative duties like Requirements: Proven experience in team development and training groups of 20 or more; Strong analytical, facilitation
communication, understand business needs, and manage training and administrative tasks effectively. Role & Develop and implement training programs as directed; Facilitate engaging training sessions, both face-to-face Operations and Customer Experience to improve training effectiveness; Perform administrative duties including updates. Requirements: Minimum 2 years of BPO training experience; Expertise in team development; Results-oriented
focus on client satisfaction and employee growth, providing a supportive and collaborative work environment documents related to BEE verifications and the training academy. The successful candidate will be the documents related to BEE verifications and the training academy; Serve as the primary point of contact
focus on client satisfaction and employee growth, providing a supportive and collaborative work environment documents related to BEE verifications and the training academy. The successful candidate will be the documents related to BEE verifications and the training academy; Serve as the primary point of contact
commitment to excellence and innovation. Dedicated to providing top-quality products and services to their customers relationships with customers; Prospect for new business; Provide market intelligence to management team; Analyse First Aider, Safety Rep, etc. after appropriate training and appointment. Mandatory Tasks: Enforce all
experience) About the Company: A leading IT solutions provider known for their exceptional customer service and maintaining clients' IT infrastructure. You'll provide advanced technical support, troubleshooting, and dependable vehicle are essential. Key Responsibilities: Provide L2 and L3 support for Microsoft 365 (Exchange Online with clients to understand their IT needs and provide proactive support and recommendations; Document
commitment to innovation and excellence. They provide a dynamic work environment with opportunities for Lead and manage the Infrastructure Support team, providing guidance and support to ensure the efficient resolution and innovation in service delivery processes; Provide leadership, mentorship, and coaching to the Infrastructure Conduct performance evaluations, set goals, and provide feedback to team members to support their professional
commitment to cybersecurity and innovation, they provide a dynamic and supportive work environment. Join implement security processes, systems, and services; Provide technical leadership for cybersecurity systems Management in an Enterprise environment; Experience providing security architecture guidance; Understanding with response and business partners; Experience providing status updates to executives and stakeholders;
repairs. Approximately 30% of the role will involve providing Helpdesk support, so flexibility and a willingness functioning optimally and meets company standards; Provide first and second-level Helpdesk support, including