for developing and delivering engaging training programs for new and existing Call Center Representatives Responsibilities: Develop and deliver engaging training programs for new and existing Call Center Representatives assessments to identify skill gaps and ensure training programs are tailored to address specific requirements; practices and company policies to ensure training programs are current and effective; Collaborate with call management and other departments to ensure training programs align with overall business objectives. Requirements:
Verify and deploy programs and systems; Integrate software components and third-party programs; Work with developers
Responsibilities: Develop and implement training programs as directed; Facilitate engaging training sessions
style. Advantageous Skills: Scripting and basic programming (PowerShell, Python); Industry-recognised certifications