programs for new and existing Call Center Representatives in both French and English. You will design on industry best practices and collaborating with call center management to ensure the training aligns programs for new and existing Call Center Representatives, focusing on both French and English communication; programs are current and effective; Collaborate with call center management and other departments to ensure fluency in French and English (written and spoken); One to two years of experience working in a call center
Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type : Full-time Working customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
mailboxes; Monitor support queue for end-user fault calls; Document and map technology assets correctly; Maintain