solutions, is committed to delivering exceptional service. They support some of the world's most respected plays a crucial part in ensuring superior customer service experiences. Ideal candidates excel in interpersonal communication, understand business needs, and manage training and administrative tasks effectively. Role & Develop and implement training programs as directed; Facilitate engaging training sessions, both face-to-face Operations and Customer Experience to improve training effectiveness; Perform administrative duties including
solutions, is committed to delivering exceptional service. They support some of the world's most respected dynamic and self-motivated Learning Specialist to train, monitor, and inspire both new and existing team for ensuring the team provides superior customer service experiences. Key Responsibilities: Develop and period; Identify and close knowledge gaps through training initiatives; Perform administrative duties like Requirements: Proven experience in team development and training groups of 20 or more; Strong analytical, facilitation
diverse sectors including automotive, financial services, healthcare, retail, and tech industries. With responsible for developing and delivering engaging training programs for new and existing Call Center Representatives high-quality training materials, conduct needs assessments, facilitate interactive training sessions, and collaborating with call center management to ensure the training aligns with overall business objectives. Responsibilities: Responsibilities: Develop and deliver engaging training programs for new and existing Call Center Representatives
documents related to BEE verifications and the training academy. The successful candidate will be the documents related to BEE verifications and the training academy; Serve as the primary point of contact
documents related to BEE verifications and the training academy. The successful candidate will be the documents related to BEE verifications and the training academy; Serve as the primary point of contact
ensure the efficient resolution of incidents and service requests; Establish and maintain operational processes incident management, service request fulfillment, and escalation management; Monitor service performance metrics incident and problem management processes to minimise service disruptions and downtime; Coordinate with technical requests, assessing potential risks and impacts to service availability and stability; Collaborate with vendors to ensure contractual obligations are met and service levels are maintained; Evaluate vendor performance
renowned for excellence and innovation in ICT services and systems. Ranked among the top institutions to drive strategic decision-making and enhance service delivery. Working Hours: This role offers a hybrid-remote planning, and decision-making processes across ICT services and systems. Role & Responsibilities: The Utilising BI insights, the Analyst will enhance service delivery through detailed reporting and process recommend and implement best practices for BI in ICT services; ensure data integrity, quality, and system configurations
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data of client systems and service activities; Deliver exceptional customer service and build strong client Minimum five years of experience as an IT Field Services Technician or similar role; Strong knowledge of
automated processes; Identify and address system/service bottlenecks and single points of failure; Manage overall system health; Troubleshoot SQL Server service outages; Deploy database change scripts; Liaise skills and teamwork; Experience in a financial services environment is beneficial; ITIL exposure is advantageous; (Dell); Backup Software (Veeam); Competency in cloud services, including M365 / Azure, would be advantageous
Solutions Architects, Services Business Development Managers, and professional services resources; Obtain