Inbound Call Centre Customer Service Jobs in Cape Town
Customer Experience Analyst Woodstock
Believe Resourcing Pty Ltd
Woodstock
Salary: R27 000 CTC per month Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type innovative company, dedicated to delivering exceptional customer experiences. They are committed to fostering a continuous improvement, and customer-centricity. About the Role: The Customer Experience Analyst ensures ensures top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root to ensure quality standards; Create and update customer experience reports; Analyze data to identify areas
share this job on whatsappTrainer Cape Town
Believe Resourcing Pty LtdCape Town Region
R23000 diverse sectors including automotive, financial services, healthcare, retail, and tech industries. With professionals, our client excels in delivering exceptional customer experiences through innovative channels such as engaging training programs for new and existing Call Center Representatives in both French and English on industry best practices and collaborating with call center management to ensure the training aligns engaging training programs for new and existing Call Center Representatives, focusing on both French
Trainer Woodstock
Believe Resourcing Pty LtdWoodstock
global leader in customer experience solutions, is committed to delivering exceptional service. They support of the world's most respected brands, enhancing customer interactions and driving business success. Join where integrity, teamwork, and a passion for customer satisfaction are highly valued. About the Role: plays a crucial part in ensuring superior customer service experiences. Ideal candidates excel in interpersonal nesting period; Collaborate with Operations and Customer Experience to improve training effectiveness;
Learning Specialist Woodstock
Believe Resourcing Pty LtdWoodstock
Salary: R30,000 - R32,000 Per Month, Plus Benefits global leader in customer experience solutions, is committed to delivering exceptional service. They support of the world's most respected brands, enhancing customer interactions and driving business success. Join where integrity, teamwork, and a passion for customer satisfaction are highly valued. About the Role: essential for ensuring the team provides superior customer service experiences. Key Responsibilities: Develop attendance reports, scorecards); Background in customer service; Ability to handle a variety of administrative
It Support Technician Cape Town
Believe Resourcing Pty LtdCape Town Region
Salary: R600 000 Per Annum automated processes; Identify and address system/service bottlenecks and single points of failure; Manage mailboxes; Monitor support queue for end-user fault calls; Document and map technology assets correctly; Maintain overall system health; Troubleshoot SQL Server service outages; Deploy database change scripts; Liaise skills and teamwork; Experience in a financial services environment is beneficial; ITIL exposure is advantageous; (Dell); Backup Software (Veeam); Competency in cloud services, including M365 / Azure, would be advantageous
Presales Engineer Cape Town
Believe Resourcing Pty LtdCape Town Region
verifying information, creating needs based on customer requirements, and sharing them with relevant stakeholders various products and solutions across different customer sizes and types; Foster internal collaboration Solutions Architects, Services Business Development Managers, and professional services resources; Obtain through all stages of the sales cycle, understanding customer decision-making processes while managing vendor
Senior It Technician Cape Town
Believe Resourcing Pty LtdCape Town Region
Package: R26 000 to R35 000 Per Month Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data of client systems and service activities; Deliver exceptional customer service and build strong client Minimum five years of experience as an IT Field Services Technician or similar role; Strong knowledge of
L3 Support Observatory
Believe Resourcing Pty LtdObservatory
Salary: R28,000 – R35,000 CTC per month (depending solutions provider known for their exceptional customer service and innovative approach. Our client offers
It Operations Manager Cape Town
Believe Resourcing Pty LtdCape Town Region
Salary: R1.2 Million Per Annum, Negotiable ensure the efficient resolution of incidents and service requests; Establish and maintain operational processes incident management, service request fulfillment, and escalation management; Monitor service performance metrics incident and problem management processes to minimise service disruptions and downtime; Coordinate with technical requests, assessing potential risks and impacts to service availability and stability; Collaborate with vendors to ensure contractual obligations are met and service levels are maintained; Evaluate vendor performance
It Business Analyst Cape Town
Believe Resourcing Pty LtdCape Town Region
renowned for excellence and innovation in ICT services and systems. Ranked among the top institutions to drive strategic decision-making and enhance service delivery. Working Hours: This role offers a hybrid-remote planning, and decision-making processes across ICT services and systems. Role & Responsibilities: The Utilising BI insights, the Analyst will enhance service delivery through detailed reporting and process recommend and implement best practices for BI in ICT services; ensure data integrity, quality, and system configurations
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