looking customer service agents with previous Airport Operations experience to service USA customers The
aspects of the campaign to ensure service delivery against client performance standards. Key Responsibilities: quality assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team appropriate training of new employees Liaise with the client on campaign issues such as new scripts, product improve team operations, efficiency and service to customers and clients. Analyze statistical and performance manager May refer to regulatory requirements, service level agreements and company procedures prior to
should be a ‘people person' with great customer service skills and the ability to manage stakeholders. manager, head of video, head of design and/or clients. Liaise with stakeholders to determine their requirements content that is generated for external and internal clients. Be always cost conscious whilst keeping company's
should be a ‘people person' with great customer service skills and the ability to manage stakeholders. manager, head of video, head of design and/or clients. Liaise with stakeholders to determine their requirements content that is generated for external and internal clients. Be always cost conscious whilst keeping company's