project deliverables. Designing and developing reporting models to meet business requirements. Ensuring requested modifications to existing databases and reports. Offering day-to-day system support as required
checks on customer databases, generating insightful reports, and communicating findings with the support team lists. Generate and distribute various operational reports. Host regular meetings with clients to provide
trade-off analyses. Reporting and Metrics: Provide regular project updates and reports to stakeholders.
Ensure compliance with policies, SOPs, SLAs, reporting, and KPIs, and optimize resources through effective
ITSM ticketing, troubleshooting, log analysis, reporting, and Centreon monitoring, and ensure daily, weekly