reservations systems & handle outbound voice calls, written correspondence & other
multimedia
channels daily.
• Fully paid product and systems training provided.
• Daily interactions with international
service levels.
• Demanding and time-sensitive call center environment
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
opportunities including external and internal training and professional association memberships and shares workflow and adequate spread of workload. In service training of personnel to ensure effective execution of finance staff by identifying current and future training and development needs and by recruiting and managing
opportunities including external and internal training and professional association memberships and shares workflow and adequate spread of workload. In service training of personnel to ensure effective execution of finance staff by identifying current and future training and development needs and by recruiting and managing
R15k - R20k Family Leave (Maternity, Paternity) Training and Development Paid Time Off (PTO) (if applicable)
package Continuous professional development and training opportunities Supportive and collaborative work
package Continuous professional development and training opportunities Supportive and collaborative work
hit rates are maintained.
(accounting or financial accounting) SAICA/AGA/SAIPA training contract completed or qualified. Personal Qualities: