installing and upgrading antivirus and firewall software Supporting people whenever they encounter challenges
External client project scope, changes. IT Software support to own software developers and testers and
hardware, software, and network connectivity. Escalate more complex issues to Level Two support or appropriate
data in project management software (i.e. JIRA, Manuscript, etc.) to support estimates and execution •Presents
relevant hardware, software and service issues Improving and optimising daily support and maintenance tasks