Entry Level Jobs For N4,n5,n6 Financial Management Jobs in Randburg, Gauteng
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Sassa - Team Coach NEW
Randburg
Negotiable be limited to:
- Leading and managing a team of +- 20 agents
- Coaching and developing monthly
- Attendance and leave management process and updating matrix
- Manage and motivate agents through through different forms
- Quality management/improvement through call evaluations for each agent all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
- Set to KPI’s in conjunction with Contact Centre Manager on a regular basis
- Assist in agent career
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