ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily monitoring systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high and distribution functions by improving customer service through analysing, evaluating, and optimising related related processes. Establishing and communicating service and performance metrics, monitoring and analyzing KPI/target is not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if
reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing experience
reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing experience
Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfillment process, or even launching new products and services, NSS is a place to learn and grow. To manage,
coaching team members, and ensuring adherence to service and productivity targets. • Manage and develop
coaching team members, and ensuring adherence to service and productivity targets. • Manage and develop