To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints Coordinate call calibration sessions Analyze customer service levels Take corrective action to rectify deficiencies
The main responsibility of the Service Manager is to proactively develop and manage the workshop business business and operations in order to maximize customer and employee satisfaction, as well as business performance profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships. ▪ Workshop management the workshop and service staff and Services Salesman personnel. ▪ Workshop customer relations – Develop
leadership - To ensure that Store Managers and Sales Team Leaders are empowered to ensure relevant sales target targets. - Ensuring that Store Managers and Sales Team Leaders conduct administrative duties to drive sales merchandising. - To keep Store Managers and Sales Team Leaders motivated to ensure staff morale within every industry. - Keeping up to date with competitor service offerings and industry developments. • People Leadership Leadership - To ensure that Store Managers and Sales Team Leaders are equipped to drive sales within the region
leadership - To ensure that Store Managers and Sales Team Leaders are empowered to ensure relevant sales target targets. - Ensuring that Store Managers and Sales Team Leaders conduct administrative duties to drive sales merchandising. - To keep Store Managers and Sales Team Leaders motivated to ensure staff morale within every industry. - Keeping up to date with competitor service offerings and industry developments. • People Leadership Leadership - To ensure that Store Managers and Sales Team Leaders are equipped to drive sales within the region
Are you a dynamic leader with a passion for the automotive industry? Our esteemed Suzuki dealership is hunt for a motivated Dealer Principal to steer our team to new heights. As a pivotal figure in our operations driving sales growth, and ensuring an exceptional customer experience. If you possess a track record of success automotive market, we invite you to lead our dedicated team and shape the future of our dealership. Join us innovation to our valued customers while championing the Suzuki brand. Team Leadership: Conduct briefings
Are you a dynamic leader with a passion for the automotive industry? Our esteemed Suzuki dealership is hunt for a motivated Dealer Principal to steer our team to new heights. As a pivotal figure in our operations driving sales growth, and ensuring an exceptional customer experience. If you possess a track record of success automotive market, we invite you to lead our dedicated team and shape the future of our dealership. Join us innovation to our valued customers while championing the Suzuki brand. Team Leadership: Conduct briefings
our regional service engineering team, responsible for managing the L3 engineering team, and leading tasks, by driving or participating in regular customer-facing technical engagements, technical strategy with customers' engineering and technical teams to discuss our Engineering capabilities, customer app application to the industries, equipment and customers that we serve. o Demonstrates strong project management availability. o Proficient at collecting voice of the customer intelligence, and translating the information
compliance Engagement with different clients and service providers Keeping abreast of current industry, concerns and driving engagement You'll need a customer-first mindset and the following skills to succeed years' previous experience in B-BBEE verifications services advantageous BA/ BCom Degree in Law/ HR/ Industrial move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work
compliance Engagement with different clients and service providers Keeping abreast of current industry, concerns and driving engagement You'll need a customer-first mindset and the following skills to succeed years' previous experience in B-BBEE verifications services advantageous BA/ BCom Degree in Law/ HR/ Industrial move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work
and passionate individual with a flair for customer service, store operations, and staff motivation? We have an exciting opportunity for you to join our team as a Store Manager at CUM Books Highveld Mall. With the smooth running of operations to maximize the customer experience. The ideal candidate will have prior management, a deep understanding of excellent customer service, and the ability to motivate personnel to supervising a dedicated retail team. Maintaining and delivering excellent customer service. Plan and oversee in-store