a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Trusted Centre Head Office · Conduct stock take of all electronic keys at Head Office Trusted Centre, Head
Trusted Centre Head Office · Conduct stock take of all electronic keys at Head Office Trusted Centre, Head
a link between the service team and processing centre to ensure all clients are serviced with the care
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
engaging with new customers via networking, cold calling, emailing and other lead generation techniques sales experience with demonstrable results Cold calling experience is a prerequisite. Benefits: 3 days
Receptionist/Filing Clerk. Duties will include Answering of calls, Switchboard/Reception duties, Making of Tea/Coffee