administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria
administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit Responsibilities:
Skills and A
R 18 000
Reports to: Call Centre Manager
Job Descripti
all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client’s
systems as required. Skills
relationship-based approach. Call on customers as per the agreed calling schedule. Makes telephone calls to existing and
relationship-based approach. Call on customers as per the agreed calling schedule. Makes telephone calls to existing and
financial statements Accountability for allocated cost centre budget, variances, reports and overall financial
financial statements Accountability for allocated cost centre budget, variances, reports and overall financial
back to SAP (General Ledger) Distribution of cost Centre results and Summary by workday four Supply explanations
back to SAP (General Ledger) Distribution of cost Centre results and Summary by workday four Supply explanations