customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
the practices with Patient Management. You will call on Old Age Homes, Retirement Villages, Doctors practices sales experience will be beneficial or experience calling on Retirement Villages, Old Age Homes etc Must
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment
Record phone call and meeting data. You'll need to keep our CRM up to date with your call results to assist
Record phone call and meeting data. You'll need to keep our CRM up to date with your call results to assist
Co-ordinate and schedule appointments Answer phone calls, emails, and other enquiries Maintain and organize
Co-ordinate and schedule appointments Answer phone calls, emails, and other enquiries Maintain and organize