HERTEX is a leading supplier of high-quality fabrics, rugs, wallpaper and homeware for both the local and international market. What started in 1987 as a humble Cape Town showroom has since grown into 19 showrooms nationwide, with more on the way, as well as a thriving online store, hertexhaus.co.za
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
issuing of statements & uploading individual municipal slips from meter reading company. Preparing adjustment maintenance portfolio and system. Recovery of direct municipal charges and reconciliation of accounts against city council account queries. Opening / closing municipal accounts. Control and payment of prepaid electricity
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
various industries, including Golf, Landscape, Municipal, and Agriculture. Our products range from single-pump
would be highly advantageous. Experience in a call centre environment would be an advantage. MS Office/
would be highly advantageous. Experience in a call centre environment would be an advantage. MS Office/
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
plete queries on the Helpline from the contact centre and doctors
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment