To liaise frequently with the various operation teams to ensure customer satisfaction and service delivery Creating toner quotes STORES SYNERGY CALLS: Investigate toner calls – (Troubleshooting, placing orders quotes, tracking orders, assigning, and closing of calls. STORES DEVICE SWOPS Record FMA report daily. Record
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients English) Strong interpersonal skills at all levels – team player Good administration skills Ability to meet
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About our Client: Our client, a global leader in customer experience solutions, is committed to delivering and driving business success. Join their dynamic team in Cape Town, where integrity, teamwork, and a passion with BPO experience to inspire and develop their team. This role plays a crucial part in ensuring superior Monitor attendance, assess learning, and motivate team members; Support operations during the nesting period; 2 years of BPO training experience; Expertise in team development; Results-oriented with strong analytical
we have established relationships with industry leaders and a vast majority of our business is repeat business improvements and enhancements. Collaborate with the team to find preferable solutions, solve complex performance an agreed upon timeframes. Communicate with the team regarding any potential risks or delays. Maintenance features. Contribute to the knowledge base of the team – Keep abreast of the progress and changes in the the web development eco-system. Inform the team of any necessary version upgrades and potential risks/threats
and effectively answering telephone calls and transferring calls to the area/person concerned ·Performing
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling
lead the activities of the planning teams, mentor & coach the team and ensure delivery of the key objectives objectives of the planning function. Ensure that the Team provides effective support on the successful delivery an effective Communication model to ensure all teams understand the overall business performance and Analyse and research team metrics to identify areas of excellence and implement across teams. Actively engage internal capability in the team by working closely with training delivery teams to ensure the ongoing development
skills and the ability to work well as part of a team. Excellent oral and written communication skills point of contact for telephone calls, dealing with emails and phone calls by responding, passing on messages reconcile expense reports. Maintain and manage the leader's calendar, including scheduling and co-ordinating initiatives, or events, working closely with other team members and departments. Time-Management: Prioritise