securing new business
Identify new / future services that would provide AFMS with a competitive advantage
relationship throughout the contract
Lead customer service excellence and continuous improvement culture,
that the business remains at the leading edge of service delivery and value
Maintain and develop strong
for the efficient performance of hard and soft service operations and maintenance
Manage and oversee the functional departments of hard and soft services operations and ensure performance
contractors to ensure approved fire safety measures are correctly implemented and deviations promptly addressed
Qualifications
- A Bachelor's Degree (BCom, BSc, BBusSci, BEng) - specialization includes (but not limited to) Finance, Economics, Investments, Engineering, Mathematics and Statistics.
Skills / competencies and experience
- Strong client focus and interest in investments
maintenance and reactive services including the management and inspection of specialist service subcontractors soft FM services, with at least 5 years Contract Management experience Hard & soft services operational relationship throughout the contract Lead customer service excellence and continuous improvement culture, that the business remains at the leading edge of service delivery and value Maintain and develop strong for the efficient performance of hard and soft service operations and maintenance Leadership Meet the
We are looking to hire a Head of IT Service Management (ITSM) who will be responsible responsible for leading and managing the IT service management functions within the organization. This role and maintenance of IT service management frameworks and ensuring that IT services meet the needs of the closely with various stakeholders to align IT services with business goals, drive continuous improvement Strategy
our reputation and over 17 years' history in servicing our client's needs on a global footprint. Company these core values. Customer Value Quality of Service Service Evolution Innovation SWAN's mission is simple drive client satisfaction, retention, and growth. Service multiple clients concurrently and meeting deadlines relationships to ensure a high level of quality service and satisfaction. Some out of hours duties will
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experience in an Asset Management business; Financial Services experience specifically Asset Management, Retirement Offshore; Call Centre experience in Financial Services business; Excellent business writing skills; Afrikaans
and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's promotions and events in order to provide the correct information to customers at all times. Knowledge: