(people, process, system) in order to deliver service effectively and economically. Finance: Ensure strategies and ensure compliance thereto. Customer: Engage with different customer groups on a senior level to determine requirements. Interpret customer business plan into FM requirements and ensure customer satisfaction to at understand the general business environment the customer operates in devise communication & change compliance activities. Engage with service providers in developing their service delivery strategies. Define
candidate will be responsible for ensuring proper customer service, accurate bookings and follow through with
limited to:
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class Strong command of the English language Basic customer service Willing and able to work retail hours The
compliance thereto
2
Customer:
- Engage with different customer groups on a senior level to
requirements
- Interpret customer business plan into FM requirements and ensure customer satisfaction to at
understand the general business environment the customer operates in
- Devise communication &
activities
- Engage with service providers in developing their service delivery strategies
- Define
/>- Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to
analyzing customer requirements, recommending fit-for-purpose solutions, and assisting Sales, Service Delivery other Presales consultants with the development of customer proposals, quotations, and presentations. Providing promote and sell business solutions to support customers with their existing business challenges surrounding required to respond to proposals for enterprise customers, meeting basic requirements and identifying & Sizwe current and proposed customers, including liaising with Sizwe Sales, Service Delivery, and OEMs and
and analytical skills
Key Performance Areas
6 productivity targets and deliver excellent customer service.
transactions at the cash desk, providing excellent customer service, and ensuring accurate cash handling. This conversions. Customer Service: Greet customers warmly and provide assistance as needed. Answer customer inquiries transactions, accounts, and other related services. Resolve customer complaints and issues in a professional Issue receipts, refunds, credits, or change to customers. Maintain records of all transactions and ensure plus. Previous experience in cash handling, customer service, or related role. Strong numerical and analytical
greeting members and delivering exceptional customer service assistance.
Key Performance include:
for Clients within your area as well as ensure customer satisfaction is managed and set satisfaction levels and soft FM service level agreements entered into with internal staff and external service providers. monitoring and audit of internal labour and external service providers are compliant with the company's contractual and adequate for the purposes of the company's service delivery and risk reduction (operationally and suppliers and contractors. Monitor internal labour and service providers' (contractors) performance and ensure
for Clients within your area as well as ensure customer satisfaction is managed and set satisfaction levels and soft FM service level agreements entered into with internal staff and external service providers. monitoring and audit of internal labour and external service providers are compliant with the company's contractual and adequate for the purposes of the company's service delivery and risk reduction (operationally and suppliers and contractors. Monitor internal labour and service providers' (contractors) performance and ensure