Customer Service Call Centre Manager Jobs in Gauteng
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Customer Services Agent - Courier Call Centre
Johannesburg
R4 400 per month + Commission
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
- Call Centre experience - Outbound
- Good communication skills
- Good listening skills
- Customer Service experience is a must
- Able to manage irate and upset customers
- Must
share this job on whatsappCall Centre Manager Sandton
Business Capital GroupSandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
Call Centre Operations Manager - Courier Service
Johannesburg
R300 000
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
- Quality and reconcilition
- Shift allocation and management
Day-to-Day Responsibilities:
- Closely coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observa observations
- Occasionally handling angry customer escalations
- Ensure schedule adherence
Legal Call Centre Manager - Roodepoort
Johannesburg
R34 000 Monthly
Duties:
- Management of a team of lawyers
- Claims assessment admittance Claims
- Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around productivity and client service standards are maintained, with respect to the telephonic service and legal cost cost insurance claims management rendered to corporate clients
- Conducting of monthly quality control legal knowledge and skills to day-to-day contact centre/claims operations
- Ombudsman and/or Client
Call Centre Manager Morningside, Sandton.
Letsatsi Finance And Loan LtdSouth Africa
30 000.00 - R35 000.00 the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Call Centre Agent Johannesburg
Bureau VeritasJohannesburg
benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
Call Centre Agent
Bureau VeritasJohannesburg
benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
Agent Call Centre Centurion
Mh SolutionsCenturion
R250 000 pa candidate with extensive in-bound and customer relations call centre experience to join their team. Must qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Supervisor English and Afrikaans) Ability to work with and manage different types of personalities to get the right
Call Centre Agent
FreerecruitCentral Johannesburg
A financial services company is currently scouting for enthusiastic individuals to join our team. We Contributing to and driving sales by effectively calling clients Responsible for processing all correct costumer service skills Be able to communicate with a wide range of clients The post Call Centre Agent appeared
Call Centre Operators
FreerecruitSunrise
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
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