/>Previous quality control experience
Call Centre Knowledge
Good admin skills
Must
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
industry is currently looking for a Call Centre Insurance Sales Agent , in Johannesburg East, Gauteng. Responsibilities: Must be able to sell and bring in new business. Call Centre or Telesales work experience minimum of 2 - 3
*THIS POSITION REQUIRES TRAVEL/CAR RENTAL/HOSPITALITY SALES EXPERIENCE*
We are looking for a professional and dedicated individual with excellent customer service skills and a flair for sales to join a strong and tenacious team. Our client services the leisure vehicle ren
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
professional, and effective relationships (ITO colleagues, agents, Employee Recognition programme, etc.); Ensure
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
has openings in their call center to fill the roles of Outbound Call Center Agents. No previous experience training, commission, and incentives. The post Call Center Agent – Outbound appeared first on freerecruit.co
has openings in their call center to fill the roles of Inbound Call Center Agents. No previous experience experience, we encourage you to apply. Duties: Receive calls from customers and answer questions, receive complaints training, commission, and incentives. The post Call Center Agent – Inbound appeared first on freerecruit.co
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added