Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings
organizational efficiency and customer satisfaction. You will oversee Customer Relationship Management (CRM) strategic goals Play a vital role in integrating customer-centric strategies with operational efficiencies
machines at clients' premises
Conduct customer training sessions and machine assessments
Uphold
maintenance support and assistance to customers
Rebuild and service equipment, promptly responding to
exceptional customer service in all interactions.
Effectively manage Works Orders and Customer Support
technical support to diverse stakeholders including Customers, Spare part Representatives, Engineers, and Technicians
Excellent interpersonal skills with a customer service mindset
Ability to work independently
The Security X-Ray Service Technician role requires the individual to primarily: fault-find, install manufactured products. The individual must have good customer relations capabilities as well as a strong technical Equipment Execute scheduled Production-and Maintenance Services Complete Monthly Reports which include but is Team Attention to detail (Pre-Requisite) Client Service experience Read, Write and Speak English Assembly
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
Track Utility Management Service Provider performance to ensure services are delivered as per SLA. Utilise ensures that service providers adhere to service levels in accordance with relevant service level agreements software, installation, and operation thereof Manage customer specific projects. Manage implementations/roll-out skills Good interpersonal relations and a client-service orientation The ability to perform under pressure
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