Duties & Responsibilities
Framing entries from A to Z
Desired Experience & QualificationMinimum Matric
Excellent tariff knowledge.
Multi modal experience Air / Ocean / Road
Import and Export
Package & RemunerationVarious salaries for various clients
experience is beneficial
Minimum 4 years customs entries experience
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external
walk in customers
for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external
calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact As a Customer Success Lead you will play a pivotal role focused on ensuring exceptional customer service requires handling customer interactions, managing financial transactions, and leading the customer success team commitment to fostering a culture of customer excellence. What you'll do Customer success leadership (40%) Team Team leadership: lead and mentor the customer success team, fostering a culture of continuous improvement
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager (Diligent Boards) is sought to Specialist. You will serve as the primary liaison for customer relationships, engage in proactive account management with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a