information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
suitably qualified candidate into the position of Call Centre Agent . This position is based at Lancet Head responsible Hfor handling inbound and outbound calls or other forms of communication from customers assisting Responsibilities: -Receives and makes telephone calls to Clients regarding any queries to ensure customer
The Role
Assistant Manager – Contact Centre – M-KOPA – Randburg Office
Operational level
Provide leadership and focus to the Call Centre ensuring everyone is highly focused and that attrition and absenteeism levels for overall Call Centre, flagging any areas of concern to the Operations procedures
Ensure the smooth running of the Call Centre through the effective briefing and ongoing c appropriate awareness benefits are passed to relevant Call Centre staff
Provide regular feedback and reports
suitably qualified candidate into the position of Call Centre Agent . This position is based at Lancet Head responsible Hfor handling inbound and outbound calls or other forms of communication from customers assisting Responsibilities: -Receives and makes telephone calls to Clients regarding any queries to ensure customer
role
Minimum Requirements:
Universal is currently seeking Inbound call center agents who will be responsible for answering and resolving customer service. Ensure that all telephone and call logging systems are logged into 10 minutes before times and end of daytimes •Answer all telephone calls from members, intermediaries and suppliers, as well publicand internal parties, and ensure that lost calls are limited to the required Service LevelAgreements -Answer all incoming calls within 1 ring -Correctly and accurately follow the call logging and resolution
advantage. 7 years working experience in a large call centre at a debt collection company or financial services services. 5 years proven experience as Collections Call Centre Manager or in a similar role. Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. Meeting performance targets for speed
with monitoring Real-Time, service levels and call centre activities.
Are you an experienced Call Centre Sales Represetitave that believes you should be earning more ot that of our leading Discovery group outbound sales call centres are looking for vibrant, enthusiastic and target The sales rep responsibilities include: cold-calling, objection handling, managing customer relationships
Are you an experienced Call Centre Sales Represetitave that believes you should be earning more ot that of our leading Discovery group outbound sales call centres are looking for vibrant, enthusiastic and target The sales rep responsibilities include: cold-calling, objection handling, managing customer relationships