To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please R 38 000 - R 40 000 plus Pension, Overtime and Shift Allowance
experience as part of a global organisation This role calls for a hands-on Machine Technician who is able to types of machinery. The position does involve some shift work and possible travel between sites during the
positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please R 38 000 - R 40 000 plus Pension, Overtime and Shift Allowance
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
time away from home when required. Shift work/extended hours/ on-call duties may be required in some instances