changes in accordance with the defined Service Level Agreements Work in a team environment to improve
digitalisation and increased customer service levels; Leadership of employees; Provide leadership in
/>Are you ready to take your career to the next level and be part of an innovative team that thrives on
Behaviours • Ability to interact effectively at all levels, relating to others and working as a member of
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
to GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs
/>Bachelors Degrees and Advanced Diplomas [NQF Level 07] in Information Technology or Computer Sciences
for closing the same within defined SLAs (Service Level Agreements) Responsible for troubleshooting issues
work even in the event of high impact, high stress-level incidents. Excellent interpersonal and organisational
training as required by the Project. Provide 3rd level support as and when required Work from functional/business