of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience
through to the call centres and extract that from the reports received from the call centres.
Experience
various agencies and call centres.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
Purpose A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and experience in debt collection, customer service, call centre and/ or related work experience. Desirable Requirements experience in debt collection, customer service and call centre or related experience Other Requirements are
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit Responsibilities:
Skills and A
tasks.
R 18 000
Reports to: Call Centre Manager
Job Descripti
all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client’s
systems as required. Skills