qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at Summary: This post holder is responsible for handling calls from new and existing customers regarding a variety communication to clients, delivering high level of call centre service and telephone etiquette • Record all resolution on queries • Monitor own after call work time to ensure call answering service levels are always
expansion of our Sales Department. We have several call centre sales postions available and require candidates financial products telephonically within a contact centre environment
- Build strong customer relationships
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
supervising loading of trucks. Call on Hospitals, Shopping Centres, Transport. Construction, Bakeries
years' experience in non-motor claims handling in Call Centre environment in the Insurance Industry
skilled Role:
Sales/Walk in / Call Centre/Schools/Re reg/Returning (outputs can be shared
communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information