responsibilities:
Attend to inbound calls in a professional and timely manner.
Utilize Requirements:
Must have worked night shift in a call Centre.
Must have worked with American clients
Department of Health - Call centre management of both Inbound and Outbound Calls - Daily meetings with
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex and ad-hoc requests; Facilitate inbound communication via the Call Centre during peak hours; Build good researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
and conduct regular quality assurance checks of calls and adherence to client processes and procedures Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment good understanding of data / dialer strategies or inbound operations Experience, Knowledge and Qualifications Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment good understanding of data / dialer strategies or inbound operations Market Related
needs Deal with client enquireries via telephone(inbound and outbound), email and web-chat First contact Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
needs Deal with client enquireries via telephone(inbound and outbound), email and web-chat First contact Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
deployed. Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications (phone calls, emails, and other channels) who want to cancel products or services through inbound or outbound communication channels. Grade 12 NQF5
deployed. Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications (phone calls, emails, and other channels) who want to cancel products or services through inbound or outbound communication channels. Grade 12 NQF5
courteous manner. -Answer a high volume of incoming calls -Communicate and liaise verbally and in writing the availability of staff likely to receive inbound calls and/or sales counter enquiries. -General administrative
Services inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive